Your privacy is our priority. This document clearly explains how 9kis collects, uses, stores, and protects the personal information of every player using our platform.
Six core principles that underpin our approach to managing users' personal data responsibly.
This Privacy Policy ("Policy") explains how 9kis collects, uses, discloses, and protects your personal information when you use our platform, website, mobile app, and all services provided by 9kis. By using our platform, you agree to the practices described in this Policy.
Important Note: This Privacy Policy is to be read together with Terms and Conditions 9kis. Both documents form the entire agreement between you and our platform.
9kis is an online casino and gaming platform offering a wide range of slot games, Live Casino, and table games to players in Malaysia. We understand that your trust is our most valuable asset, and protecting your personal data is a responsibility we take extremely seriously.
This Privacy Policy is drafted in accordance with the requirements of Malaysia's Personal Data Protection Act 2010 (PDPA), which governs how organisations collect and process individuals' personal data. We are committed to ensuring your data is handled transparently, fairly, and responsibly at all times.
As the data controller, 9kis is responsible for deciding how and why your personal data is processed. If you have any questions about this policy, our Data Protection Officer team is available to assist via the contact details provided at the end of this document.
Depending on how you interact with the 9kis platform, we may collect the following categories of data:
| Data Category | Example Information | Requirements |
|---|---|---|
| Personal Identity | Full name, date of birth, IC/passport number | Mandatory |
| Contact Information | Email address, phone number, residential address | Mandatory |
| Financial Data | Bank account number, deposit and withdrawal records | Mandatory |
| Verification Data | IC copy, verification selfie, KYC documents | Mandatory (KYC) |
| Technical Data | IP address, device type, web browser, operating system | Automatic |
| Activity Data | Game records, betting history, session duration | Automatic |
| Communication Data | Support chat records, emails, feedback | Where applicable |
We only collect data that is strictly necessary for specific purposes. We do not collect sensitive information such as health data, religious beliefs, or political views unless required by law in specific circumstances.
9kis collects your personal data through various channels, including:
Technical data such as IP addresses and device information is collected automatically as part of standard platform operations for security and fraud prevention purposes.
9kis uses the personal data collected for the following purposes:
We only process your data when there is a valid legal basis — whether because it is necessary to perform a contract with you, fulfil a legal obligation, or based on legitimate interests that do not override your fundamental rights.
9kis does not sell or rent your personal data to any external parties. However, under certain circumstances, we may share your data with the following parties:
Our Commitment: All third parties who receive your data are bound by data processing agreements that require them to handle your information in accordance with data protection standards equal to or higher than those we uphold.
Your personal data is stored in data centres equipped with high-grade security infrastructure. The technical and organisational measures we implement include:
In terms of retention periods, we keep your data for as long as your account is active. Following account closure, certain data may be retained for up to seven years in accordance with Malaysian legal requirements relating to financial records and anti-money laundering. Data that is no longer required will be securely deleted or anonymised.
9kis uses cookies and similar tracking technologies to enhance the user experience on our platform. Cookies are small text files stored on your device when you visit our website.
You can manage or delete cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of some parts of the 9kis platform.
Under Malaysia's PDPA and our policy, you have the following rights regarding your personal data:
Request a copy of the personal data we hold about you.
Request correction of inaccurate or incomplete data.
Request deletion of your data under certain circumstances provided for by law.
Object to the processing of your data for direct marketing purposes.
Receive your data in a machine-readable format for transfer to another platform.
Request that we restrict the processing of your data while an investigation is in progress.
To exercise any of the above rights, contact our Data Protection Officer team by email at [email protected]. We will process your request within 30 business days. In complex cases, this period may be extended to up to 60 days with notice to you.
The 9kis platform is strictly for individuals aged 18 and above. We do not knowingly collect, store, or process personal data from anyone under the age of 18.
Should we discover that a minor's data has been collected without our knowledge, we will take immediate action to delete the information and close the associated account. If you are aware that someone under the age of 18 has registered on our platform, please contact us immediately.
The 9kis platform may contain links to third-party websites or services, such as game software providers or payment portals. This Privacy Policy does not apply to those websites.
We encourage you to read the privacy policy of every third-party website you visit. 9kis is not responsible for the privacy practices or content of websites outside our control.
In the course of our operations, your personal data may be transferred to and processed in countries other than Malaysia, including locations where our servers or service providers operate.
When such transfers occur, 9kis ensures that adequate protections are in place through mechanisms such as approved standard contractual clauses, binding data processing agreements, or transfers to countries recognised as having an equivalent level of data protection.
Protection Guarantee: Regardless of where your data is physically processed, the level of protection provided will always meet or exceed the standards set by Malaysian law.
9kis reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or service improvements. The "Last updated" date at the top of this page indicates the most current version of this policy.
For material amendments that significantly affect your rights, we will provide clear notice via registered email or a prominent in-platform notification at least 14 days before the changes take effect. Continued use of the platform after the effective date constitutes acceptance of the updated policy.
If you have any questions, concerns, or wish to exercise your rights under this Privacy Policy, please contact our Data Protection Officer through the following channels:
You may also visit the FAQ us for answers to frequently asked questions about privacy and account security. For any inquiries regarding terms of use, please refer to Terms and Conditions us.
If you are not satisfied with our response, you have the right to file a complaint with the Personal Data Protection Commissioner of Malaysia, who is responsible for overseeing PDPA compliance in the country.
With industry-grade data protection and a full commitment to your privacy, 9kis is a platform you can trust. Register today and experience the difference for yourself.